Terms of Use
About these terms
These terms are an agreement between you and Pro Showfa Driving School, which runs the Pro Showfa app and the website https://proshowfa.co.zw. By creating an account or using the app you accept them. Please also read our Privacy Policy, which explains how we use your information.
If you have a question about these terms contact us at hello@proshowfa.co.zw, +263773099166 / +263716184571, on WhatsApp at +263773099166, or at Flex Works Building, Room 37, Cnr Robert Mugabe Road & Orr Street, Harare CBD.
The service
Pro Showfa helps you prepare for the Zimbabwe learner's licence theory test and book driving lessons with Pro Showfa Driving School. It includes practice questions, mock tests, diagrams and lesson booking.
The questions are study material based on past theory papers. Pro Showfa is not run by, approved by or connected to the Vehicle Inspectorate Department (VID), the Zimbabwe Republic Police or any government body. The mock test format is for practice only and may differ from the official test. We work hard to keep answers correct, but we cannot guarantee that the content is complete or free of mistakes, or that you will pass. Always follow the official Highway Code, road signs and your instructor.
Your account
You need an account with a Zimbabwe mobile number you control. Keep your password private; you are responsible for what happens in your account. One account is for one learner only: do not share it.
Your account can be signed in on up to 2 phones at a time. You can move your access to a new phone a limited number of times, as shown in the app.
We may suspend or close an account that breaks these terms, for example by sharing paid content or accounts, misusing payments or abusing staff or other learners.
Paid access
Some content is free. Full access to a licence class is a paid plan that lasts for the period shown before you pay (for example 30 days). If you buy again while a plan is still running, the new period starts when the current one ends. Access is personal to you and cannot be transferred or resold.
Paid content works offline on your phone. To keep it safe, the app must connect to the internet from time to time; if your phone has not synced for too long, paid content is paused until it connects again. Your progress is not lost.
Payments, coupons and vouchers
Payments are made with EcoCash / OneMoney through Paynow, our payment provider. The price, the 15.5% tax and the total are shown before you confirm. You approve the payment on your own phone; we never ask for your mobile money PIN. Access is unlocked once Paynow confirms the payment.
A coupon gives a discount on one purchase and may have an expiry date or a limit on how many times it can be used. A voucher code from the school unlocks access for the period printed with it; each voucher can be used once. Coupons and vouchers have no cash value.
Refunds
If you were charged but did not get access, or were charged twice, contact us at hello@proshowfa.co.zw or +263773099166 / +263716184571 with your order reference. We check every request against the Paynow records. When a refund is approved, the money is returned through Paynow or your mobile money provider, and the access that payment gave you ends. Refunds are not normally given for access you have already used, except where the law requires it.
Driving lessons
Lesson bookings made in the app are requests to Pro Showfa Driving School. A booking is confirmed when the school confirms it, and the lesson fee is confirmed and paid at the school, not in the app. You can cancel a booking in the app up to 24 hours before the start time while you are online; after that, contact the school. The school may need to move or cancel a lesson (for example because of weather or an instructor's absence) and will tell you as soon as possible.
Acceptable use
Do not copy, record, share, sell or publish the paid questions, answers or diagrams; do not try to get around the device limit, the encryption or the payment checks; do not use the app to harass anyone or send false information; and do not try to disrupt or break into the service. Reports about a question are welcome and help us fix mistakes.
Our content
The app, its design, the explanations, diagrams and the way the questions are put together belong to Pro Showfa Driving School or the people who licensed them to us. Your plan gives you a personal right to use them for your own study while it lasts.
Availability and changes
We try to keep the service available, but it may sometimes be interrupted for maintenance or by problems outside our control, such as network or payment provider outages. We may improve, change or retire features, and we may need you to update the app to keep using it.
Our responsibility to you
The service is for education. As far as the law allows, we are not responsible for indirect losses, for the result of your test, or for losses caused by events outside our reasonable control. Nothing in these terms limits any right you have under Zimbabwean consumer law that cannot be limited.
Ending your use
You can stop using the app and delete your account at any time (see our Privacy Policy). Deleting your account ends any paid access that is still running. We may close an account that breaks these terms, and we will tell you why unless the law prevents it.
Law and disputes
These terms are governed by the laws of Zimbabwe. If you have a complaint, please contact us first so we can try to resolve it. If we cannot agree, the dispute will be decided by the courts of Zimbabwe.
Changes to these terms
We may update these terms when our service or the law changes. The date of the current version is shown with them. When we make an important change we will tell you in the app and ask you to accept the new version before you continue.