Privacy Policy
Who we are
Pro Showfa Driving School ("we", "us") runs the Pro Showfa app and the website https://proshowfa.co.zw. We decide how your personal information is used, so we are responsible for it under Zimbabwe's Cyber and Data Protection Act [Chapter 12:07].
You can reach us at hello@proshowfa.co.zw, by phone on +263773099166 / +263716184571, on WhatsApp at +263773099166, or at Flex Works Building, Room 37, Cnr Robert Mugabe Road & Orr Street, Harare CBD.
This policy explains what we collect, why, who we share it with, how long we keep it and what your rights are. It covers the app, the website and the services we provide through them.
What we collect
Account details: your name, mobile number, password (stored only as a secure hash, never readable by us), and, if you add them, your e-mail address, province and city, profile photo, licence class, planned test date and daily study goal.
Your devices: for each phone you sign in on we keep a device identifier (stored as a one-way hash), the platform (Android or iOS), the phone model, the system and app versions, when it was first and last seen and when it last synced. This lets us enforce the device limit and keep your paid access safe.
Your learning: the practice questions you answer, your mock test attempts and scores, bookmarks, study streaks and daily totals, so your progress follows you between phones.
Payments: the plan you bought, the price, tax and total, any coupon or voucher you used, the mobile number you paid with, the payment method (EcoCash / OneMoney), the Paynow reference and the payment status. We never receive or store your mobile money PIN.
Lesson bookings: the lesson type, date and time you book, its status and any notes about the booking.
Messages and support: feedback you send from the app (including any screenshot you choose to attach), messages sent through the website contact form, and reports you make about a question.
Technical information: sign-in codes sent by SMS, push notification tokens if you allow notifications, anonymous usage events (for example which screens are opened, without your name or number), and crash or error reports (technical details such as the screen, app version and device type, never the content of your messages).
Why we use it
We use your information to:
- create and secure your account, confirm your phone number and sign you in;
- deliver the theory questions, mock tests and diagrams, including offline on your phone;
- process your payments through Paynow and unlock what you paid for;
- book, confirm, change and cancel driving lessons;
- send sign-in codes, receipts, booking confirmations and reminders by SMS, e-mail or push notification;
- show your progress and, only if you switch it on, a place on the leaderboard;
- answer your questions and feedback;
- keep the service working, fix faults and prevent fraud and abuse;
- meet our legal and accounting obligations.
We rely on our agreement with you (to provide the service you signed up for), your consent (for example optional notifications and the leaderboard, which you can withdraw at any time in the app), our legitimate interest in keeping the service safe and working, and our legal obligations.
What stays on your phone
Downloaded questions, answer keys and diagrams are stored encrypted on your phone, in storage that belongs to your account only, so the app works without mobile data. Your answers made offline are kept on the phone and sent to us the next time it connects.
If you sign out, the content of your account stays encrypted and can only be opened again by signing back in to the same account. If you use the app without an account, your progress stays on that phone only.
Leaderboard
The leaderboard is off unless you switch it on. When it is on, other learners see only the display name you choose (never your phone number or real name unless you type it as your display name) and your best mock test score. You can switch it off at any time in the app.
Who we share it with
We do not sell your personal information and we do not use it for advertising. We share only what each service provider needs to do its job for us:
- Paynow processes your EcoCash / OneMoney payments;
- Mopane Labs delivers our SMS messages (such as sign-in codes and receipts) and e-mails;
- Expo delivers push notifications to your phone if you allow them;
- Cloudflare delivers the website and app traffic and stores uploaded files (such as profile photos) in its R2 storage;
- our hosting provider runs the servers our database and services live on.
These providers may process information outside Zimbabwe. We only use providers that protect it and use it only on our instructions. We may also disclose information when the law requires it or to protect our users, our staff or the service.
This website and cookies
If you use the contact form we keep your name, e-mail address, optional phone number, the topic and your message, and the IP address you sent it from, so we can reply and stop abuse. If you ask to be told when the app is in your store we keep the phone number or e-mail address you typed, the store you chose and your IP address, and use them only to tell you the app is available. Details you type into the account-deletion form are used only to send and check the deletion code.
The website uses only strictly necessary cookies: a session cookie and a security (CSRF) cookie so forms work and cannot be forged, and, for staff previewing the site during maintenance, a maintenance-preview cookie. We do not use advertising or analytics cookies and do not track you across other websites.
How we protect it
Connections to our servers are encrypted. Passwords are stored as secure hashes. Paid content on your phone is encrypted and tied to your account and device. Staff access to the admin system needs a password and a second sign-in step, and sensitive staff actions are recorded in an audit log. No system is perfectly secure; if a breach affects your information we will tell you and the authorities as the law requires.
How long we keep it
We keep your account information while your account is open.
Some records are removed sooner: sign-in codes after 30 days, in-app notifications after 12 months and anonymous usage events after 13 months. Messages sent through the website contact form are kept for 24 months. Your number or e-mail on the "tell me when the app is available" list is deleted 90 days after we tell you, or after 24 months if the app is still not available. The IP address saved with a message or a sign-up is removed after 30 days. Error reports are deleted after a short period.
When your account is deleted, records of payments are kept for accounting and tax purposes, but with your name and number removed.
Deleting your account
You can delete your account in the app (Profile, then Delete account) or on the website at https://proshowfa.co.zw/delete-account, where we send a code to your phone to confirm it is you.
Deletion starts a 7-day waiting period during which you can cancel the deletion in the app. After that we permanently erase your name, e-mail, password, profile and photo, feedback screenshots, sign-in sessions, notification settings and tokens, bookmarks, leaderboard entries, messages and sign-in codes, cancel your future lesson bookings and sign out all your devices. Payment records are kept for accounting with your name and number removed, and your learning statistics are kept only in anonymous form.
Your rights
Under the Cyber and Data Protection Act you have the right to:
- know what personal information we hold about you and get a copy of it;
- have wrong or incomplete information corrected (you can edit most of your profile in the app);
- have your information deleted (see Deleting your account);
- object to, or withdraw your consent for, uses that rely on consent, such as notifications and the leaderboard;
- complain to us, and to the Data Protection Authority (POTRAZ) if you are not satisfied with our answer.
To use any of these rights contact us at hello@proshowfa.co.zw or +263773099166 / +263716184571. We may need to confirm your identity before we act, and we will answer within a reasonable time.
Young learners
Learner's licence candidates can be young. If you are under 18, please use the app with the knowledge of a parent or guardian, and ask them to contact us at hello@proshowfa.co.zw if they have any questions about your information.
Changes to this policy
We may update this policy when our service or the law changes. The date of the current version is shown with it. When we make an important change we will tell you in the app and ask you to read and accept the new version.